Conduct root cause analysis (RCA) on complex problems. Make tough decisions aligned with operational priorities. Identify and plan for the resolution. To solve such problems, you have to use a systematic method. The solution was simple: The Gen8 models were installed with ESXi You can use KT for problem solving, decision making or potential problem analysis. problems has used the Kepner-Tregoe (KT) methodology! 2 Kepner Tregoe is used for decision making. Try the best possible solution and monitor what.

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After reading you will understand the basics of this powerful problem solving tool. Problems occur in any given organization.

Often there is pressure of time to solve the problems and it is debatable what the right way of solving these problems is. The founders Charles Kepner and Benjamin Tregoe developed a rational working method in the s in which they researched and identified the troubleshooting skills of people.

Throughout the centuries mankind has learned to deal with complexity and to directly anticipate on this. As a consequence, the traditional thinking pattern became a part of human nature. To break through this traditional pattern Prolme Kepner and Benjamin Problmr came up with four rational processes in which four fundamental questions are reflected:.

Résolution de Problèmes et Prise de Décisions (eLearning)

Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen. Based on the decision ve criteria, choices are made to arrive at potential problem resolutions how should we act. Here potential future problems are anticipated and preventative actions are developed what will the result be.


According to the Kepner Tregoe Method, different tasks involve different problems, which in turn need different approaches. A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions.

This situation analysis provides an insight into necessity, priority and urgency of the various tasks. When it has become clear which tasks are to be prioritized action list preparations can be made for potential problems.


By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. Certain causes are therefore excluded.

Through research Charles Kepner and Benjamin Tregoe discovered that the registration of a problem is not a uniform process. In spite of the available information, people usually process information badly, misinterpret this or overlook important matters. They discovered that a predetermined logical method kepnet the search for the causes of a problem.

Apart from the fact that the Kepner Tregoe Method leads to an explanation of problems, it also helps improve mutual understanding within an organization. Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs. What do you think? krpner

Service with System – Kepner- Tregoe France

Do you recognize the practical explanation or do you have more suggestions? What are your success factors for the good Kepner Tregoe Method set up? If you liked this article, then please subscribe to our Free Newsletter for the latest posts on Management models and methods.

How to cite this article: Retrieved [insert trefoe from ToolsHero: Add a link to this page on your website: Did you find this article interesting? Your rating is more than welcome or share this article via Social media! I have used it all the time along my kdpner as a manager of organizations, with extreme success.


As a tool for identifying problems, as a tool for taking better decisions. So, please, I would appreciate to know what kind of system is being used now instead of an approach like K-T, to have provoked your comment about the existence of an alternative way of thinking. Many of the old Total Quality Management tools are ce useful for solving problems and making good management decisions. Nominal Group Technique, Pareto Charts, and weighted multivoting are rsolutiob quite useful.

ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools. Save my name, email, and website in this browser for the next time I comment.

– Kepner- Tregoe France

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